Tripattendynt Payment Policy

Payment Policy

At Tripattendynt, we connect travelers with local Attendants for personalized travel experiences. To ensure transparency, reliability, and fairness for both travelers and Attendants, our payment system is structured as follows:

1. Platform Fee

A one-time, non-refundable Platform Fee is charged per trip.

This fee grants:

  • Access to book an Attendant
  • Access to in-app messaging
  • Platform support and trip coordination

The Platform Fee is non-refundable under all circumstances.

2. Booking and Service Charges

How Pricing Works

When you book an Attendant, your total cost is based on:

  • The Attendant’s hourly rate
  • The number of hours selected (1, 3, 6, 9, or 12 hours)
  • A surcharge applied to 1-hour bookings

Minimum Booking Requirement

  • All trips require a minimum of 1 hour
  • All bookings are charged in full upfront based on the total number of hours selected

1-Hour Booking Surcharge

  • 1-hour bookings are subject to an additional surcharge fee
  • This surcharge is applied at the time of booking and is non-refundable, except where required under this policy

When You Are Charged

You are charged once the Attendant accepts your booking request.

At that time, the following will be charged:

  • Full service amount, based on selected hours
  • Any applicable surcharge fees
  • Platform Fee

3. Trip Extensions

Important: If you choose to extend your trip beyond the originally booked time:

  • Additional time must be paid for immediately at the time of the extension request
  • The trip will only continue once payment for the additional time is successfully processed

Payment Failure

If your payment method is declined:

  • The Attendant reserves the right to end the trip at the originally scheduled time

4. Early End of Trip

  • No refunds will be issued for unused time
  • This ensures Attendants are fairly compensated for reserved time

5. Cancellations and No-Shows

Traveler Cancellations

  • 72+ Hours Before Trip Start: Full refund of service charges
  • Within 72 Hours: No refund of service charges

Traveler No-Shows

  • The service charge is non-refundable if the traveler does not show up
  • This ensures the Attendant is compensated for reserved time

6. Attendant Cancellations or No-Shows

If the Attendant cancels or fails to show up:

  • You will receive a full refund of the service charge
  • The Platform Fee remains non-refundable

7. Refund Policy Summary

Eligible for Refunds:

  • Attendant cancellations or no-shows, service charge only
  • Traveler cancellations made 72+ hours in advance, service charge only

Not Eligible for Refunds:

  • Traveler no-shows
  • Traveler cancellations within 72 hours of the trip start
  • The Platform Fee under any circumstance
  • 1-hour booking surcharge fees, except where required by policy